Frequently Asked Questions
IS THIS A HAUNTED HOUSE?
Are there monsters chasing you with chainsaws and butchers cutting people in half and teenagers wearing Freddy Krueger masks? Nope. This is a more sublime horror experience. This is highly theatrical. There are characters and there’s a story, and you are an important character in that story and you will be wearing headsets where you can hear everything that you are seeing in intimate detail. The sound gets triggered when you are in a new location. As creative enterprises go, there are haunted houses and then there are immersive theatrical horror experiences.
OKAY, SO IS IT SCARY?
We certainly hope so. We’d like for you to be thinking about this for the rest of your life, not just for the second someone pops out at you.
DO WE GO IN ALONE?
No, you go in as a group of 5 maximum, but could be less. If you have a group larger than 5 people we will divide you up so they are right on your heels. But there is absolutely no getting around the 5 people in a group. It is technically impossible. No sweet talk will make the impossible possible.
WHAT PHYSICAL RESTRICTIONS ARE THERE, IF ANY?
There are not many. If there is anything you can’t do, you can go around. There are a few steps up and down. You will be wearing headsets the entire time for that is how the story will be conveyed to you. You will have to crouch down at one point, but it’s nothing you can’t handle.
ARE THERE ANY AGE RESTRICTIONS?
Anyone 16 or younger requires a guardian, no one under 12 admitted at all.
WILL I BE TOUCHED? HOW INTERACTIVE IS THIS?
That’s not really the thing here. There may be some incidental or accidental touching, but nothing designed as such. You will, however, be asked to participate in small ways. It may be to hand something to one of the characters (or receive something from them), or answer their question, or place something where it needs to go, or even do something (harmless) to your fellow travelers. You will also be offered something to consume. We encourage everyone to do everything, but no one is going to make you do anything. It just makes the experience better.
CAN I CANCEL OR RESCHEDULE?
You can cancel up to 24 hours before with a fee. Same thing with rescheduling. You can actually do it through the ticketing portal you buy the tickets through. Anything within 24 hours, there are absolutely no cancellations. You will not be reimbursed. We know this sounds like a hardcore policy, but this has a finite audience and we predict it will be a very popular event. If you want to cancel and we can’t resell it because people thought that show was already sold out, you not only didn’t make us money, you have now lost us money. So we won’t execute a refund withing 24 hours point blank. Be sure about the time you are selecting.
WHEN DO I SHOW UP?
Ideally you show up 10 minutes before your showtime on the day you purchased them for. Any more than 20 minutes after your show start time and you will not be allowed in. Nor will you receive a refund. You will have an hour slot, but you could go anytime during that hour depending on when you get there. if your start time is 8 pm, for example, you would go sometime between 8 and 8:59.
HOW LONG IS THE SHOW?
From start to finish approximately 38 minutes, but plan on it being as long as an hour.
WHAT SHOULD WE WEAR?
We would like for you to consider wearing something with pockets. You will have a small remote receiver for your headsets and it would be easier for you to just put it in there.
You will be walking a fair amount, so wear sensible shoes. Don’t wear your expensive going out clothes because why?
DO YOU HAVE TICKETS YOU COULD MAIL US?
No, we only e-mail you your ticket confirmation. Please bring it with you to the box office.
IS THERE PARKING AT THE VENUE?
There are several nearby parking decks, and NYC street parking, but parking is not great.