Frequently Asked Questions
IS THIS A HAUNTED HOUSE?
Are there monsters chasing you with chainsaws and butchers cutting people in half and teenagers wearing Freddy Krueger masks? No. It’s not that kind of haunted house, but it is terrifying. You are blindfolded and follow ropes we call ‘umbilicals’ as you listen through audio headsets the horror story unfold. The world comes to life around you in all ways – taste, touch, smell and sound – except sight. If haunted houses are walk-throughs designed to scare the life out of you, then this is a haunted house. Just a really, really dark, subversive and truly immersive one.
OKAY, SO IS IT SCARY?
Uh, yeah, That’s the idea.
DO WE GO IN ALONE?
No, you go in as a group of 4 maximum, but could be less. If you have a group larger than 4 people we will divide you up so they are right on your heels. But there is absolutely no getting around the 4 people in a group. It is technically impossible. No sweet talk will make the impossible possible.
IF WE CAN’T SEE, WHAT ARE WE DOING THEN?
Well, some of that is what you will discover when you get there, but in a nutshell, you will be wearing a headset that allows you to hear all of the characters around you. Most of the time you interact with them. You physically find your way by following what we are calling ‘umbilicals.’ As they are to babies, those are your life lines.
WILL WE BE USING THE SENSE OF TASTE? IF YES, IS IT VEGAN?
Yes, all of your senses except sight. And it will be vegan friendly.
IS IT HANDICAP ACCESSIBLE?
For the most part, yes.
WHAT PHYSICAL RESTRICTIONS ARE THERE?
You will be blindfoldef for starters. There are also uneven floors, lots of sitting and getting back up from both seats and the floor, and strobe lights. If you can’t handle any of these things, this isn’t for you.
CAN I CANCEL OR RESCHEDULE?
There are absolutely no cancellations. You will not be reimbursed. We know this sounds like a hardcore policy, but this has a finite audience and we predict it will be a very popular event. If you want to cancel and we can’t resell it because people thought that show was already sold out, you not only didn’t make us money, you have now lost us money. So we won’t execute a refund, but with a week’s notice, we can reschedule you. So be sure about the time you are selecting.
WHEN DO I SHOW UP?
Ideally you show up 10 minutes before your showtime on the day you purchased them for. Any more than 20 minutes after your show start time and you will not be allowed in. Nor will you receive a refund. You will have an hour slot, but you could go anytime during that hour depending on when you get there. if your start time is 8 pm, for example, you would go sometime between 8 and 8:59.
HOW LONG IS THE SHOW?
From start to finish approximately 45 minutes, but plan on it being as long as an hour.
WHAT SHOULD WE WEAR?
There are some effects that will get you a little wet. We will offer ponchos if you so choose. We would like for you to consider wearing something with pockets. You will have a small remote receiver for your headsets and it would be easier for you to just put it in there.
You will be walking a fair amount, so wear sensible shoes. Don’t wear your expensive going out clothes because why?
DO YOU HAVE TICKETS YOU COULD MAIL US?
No, we only e-mail you your ticket confirmation. Please bring it with you to the box office.
IS THERE PARKING AT THE VENUE?
Parking is limited on the riverside of the landing. After 7 pm, parking is free in the MetroNorth lot directly across the tracks from the theatre (with pedestrian underpass), and in the larger MetroNorth lot slightly to the south (both metered until 7 pm).
DO I REALLY NEED TO BE FULLY VACCINATED?
Yes, you really do. Please bring your card or your phone that can display your excelsior pass. We want this experience to be scary on its merits, not because people fear getting Covid-19. If you won’t get vaccinated, you know, because of microchips and what not, you can also get a same day antigen test and show us your negative results. But it has to have been from earlier in the day. Without proof of either we will not lot you participate in the event and will issue no refund. We’ve been very clear all over this website. If you show up without any proof, that’s on you.
IF I AM FULLY VACCINATED DO I REALLY NEED TO WEAR A MASK?
Absolutely. The CDC and others have said that vaccinated people might not get very sick if they get Covid, but they can still just as easily pass it on. Remember, children under 12 can’t get vaccinated yet, so please wear it for the children.
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