Frequently Asked Questions
IS THIS A HAUNTED HOUSE?
Well, that term is somewhat subjective. It exists for the same reason more traditional Halloween haunted houses exist – to scare you for some holiday fun. You go in groups, you enter a dark scary world, things scare you, you leave with the catharsis you get from screaming. But how it is presented is very different than a traditional haunted house. We don’t want to give you the false impression that you will be walking down dark hallways where monsters jump out at you with chain saws. It is not that at all. You will be almost entirely in the dark. So we call it either a non-traditional Haunted House or when we want to get fancy, an Immersive Horror Theater Experience.
OKAY, SO IS IT SCARY?
Uh, yeah, That’s the idea.
DO WE GO IN ALONE?
No, you go in as a group of 4. That’s a firm 4 people. If you have a group larger than 4 people we will divide you up so they are right on your heels. But there is absolutely no getting around the 4 people in a group. It is technically impossible. No sweet talk will make the impossible possible.
IF WE CAN’T SEE, WHAT ARE WE DOING THEN?
Well, some of that is what you will discover when you get there, but in a nutshell, you will be wearing a headset that allows you to hear all of the characters around you. Most of the time you interact with them. You physically find your way by following what we are calling ‘umbilicals.’ As they are to babies, those are your life lines.
WILL WE BE USING THE SENSE OF TASTE? IF YES, IS IT VEGAN?
Yes, all of your senses except sight. And it will be vegan friendly.
IS IT HANDICAP ACCESSIBLE?
For the most part, absolutely
CAN I CANCEL OR RESCHEDULE?
There are absolutely no cancellations. You will not be reimbursed. We know this sounds like a hardcore policy, but this has a finite audience and we predict it will be a very popular event. If you want to cancel and we can’t resell it because people thought that show was already sold out, you not only didn’t make us money, you have now lost us money. So we won’t execute a refund, but with a week’s notice, we can reschedule you. So be sure about the time you are selecting.
WHEN DO I SHOW UP?
Ideally you show up 10 minutes before your showtime on the day you purchased them for. Any more than 20 minutes after your show start time and you will not be allowed in. Nor will you receive a refund. You will have an hour slot, but you could go anytime during that hour depending on when you get there. if your start time is 8 pm, for example, you would go sometime between 8 and 8:59.
HOW LONG IS THE SHOW?
From start to finish approximately 45 minutes, but plan on it being as long as an hour.
WHAT SHOULD WE WEAR?
There are some effects that will get you a little wet. We will offer ponchos if you so choose. We would like for you to consider wearing something with pockets. You will have a small remote receiver for your headsets and it would be easier for you to just put it in there.
You will be walking a fair amount, so wear sensible shoes. Don’t wear your expensive going out clothes because why?
DO YOU HAVE TICKETS YOU COULD MAIL US?
No, we only e-mail you your ticket confirmation. Please bring it with you to the box office.
IS THERE PARKING AT THE VENUE?
Parking is limited on the riverside of the landing. After 7 pm, parking is free in the MetroNorth lot directly across the tracks from the theatre (with pedestrian underpass), and in the larger MetroNorth lot slightly to the south (both metered until 7 pm).
DO I REALLY NEED TO BE FULLY VACCINATED?
Yes, you really do. Please bring your card or your phone that can display your excelsior pass. We want this experience to be scary on its merits, not because people fear getting Covid-19. If you won’t get vaccinated, you know, because of microchips and what not, you can also get a same day antigen test and show us your negative results. But it has to have been from earlier in the day. Without proof of either we will not lot you participate in the event and will issue no refund. We’ve been very clear all over this website. If you show up without any proof, that’s on you.
IF I AM FULLY VACCINATED DO I REALLY NEED TO WEAR A MASK?
Absolutely. The CDC and others have said that vaccinated people might not get very sick if they get Covid, but they can still just as easily pass it on. Remember, children under 12 can’t get vaccinated yet, so please wear it for the children.
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