Frequently Asked Questions

When Does Nightmare: New York Begin?

SEPTEMBER 26TH and closes NOVEMBER 1st

Is it scary?

Yes. This isn’t a theme park ride. The whole purpose is to scare you. We have worked long and hard to created the most horrifying experience possible. Get ready for your adrenaline fix.

What is it anyway?

Nightmare: New York is a haunted attraction with the theme being the horror stories, myths and urban legends of New York City. At its core, however, it is not just a classic walk-through haunted house. With our unique brand of theatricality, it is truly an immersive and interactive experience. You and a group of 6-10 people will go through together experiencing the horrors that await. You will leave unnerved and haunted.

Where is it?

Nightmare: New York is at Clemente Soto Velez Cultural and Educational Center (CSV) located at 107 Suffolk Street between Rivington and Delancey. Click here for more information.

Is it appropriate for children?

Nightmare: New York is oriented for adults; it is not a kid-style haunted house. Only you know how bold your children are, but no one under sixteen (16) will be admitted without a parent or guardian; children under 15 are strongly cautioned. NO CHILDREN UNDER 10 WILL BE ADMITTED! It is actually designed to scare the more fearless adult – it’s VERY SCARY. Parents know what their kids can handle, but if we feel that an adult is forcing a kid to go in against their will, we’ll intervene. Remember, there are no refunds. No children under 10 will be admitted, no matter what!

Is there a dress code?

The experience is somewhat physically challenging– There is uneven footing, it’s very dark, there are lots of twists and turns. Don’t wear high heels or skimpy sandals or gigantic platform shoes or clothes that keep you from moving freely. It’s a crowded environment and people are scared, which means they get a little sweaty, so its a lot better if you don’t wear your white cashmere sweater or your brand-new white jeans. Your shoes may get stepped on and your clothes might get mussed. Please wear appropriate clothing– and shoes!

Is there a long wait?

There certainly could be on prime nights, and maybe beyond. We do sell tickets in half hour intervals, but even if we are running exactly on time you still could wait at least that whole half hour. For example, if you bought a ticket for 7:30 it is our intention to get you in between 7:30 and 7:59.  But to be honest, the later in the night it gets, the later that will be stretched out. We do a pretty good job of staying on schedule, but any little abnormality extends the time ever so slightly. VIP tickets, however, allow you to come whenever you want and go right up to the front of the line no matter what.

Will I be able to leave the haunted house if I get too scared?

Yes, but there are no refunds.

I bought a ticket in advance, but can’t make it. May I get a refund or switch my ticket to a different time or different day?

Sorry. There are no refunds or exchanges. It is just too difficult to administer on that level. We have many, many people going through every day. So many that it is nearly impossible to address the issues of people who were supposed to have already gone.

Is this handicapped accessible?

Yes. You will be able to see the majority of the haunted house.

Are there stairs?

Yes, there is one small set, so if you are in a wheelchair, or cannot take stairs for another reason there is a way to circumnavigate those rooms.

Are there any other limitations that I should be aware of before I buy a ticket?

Yes. The house is not recommended for people with back or heart problems, pregnant women, those prone to seizures, anyone with an affliction exacerbated by anxiety or fear, or those with mobility problems. Furthermore, there are enclosed spaces and minimal climbing may be necessary during part of the tour. You should also know that STROBE LIGHTS are used in the haunted house. There is fog. It’s also dark in there, just so you know. There are loud noises, too. It’s supposed to SCARE you—it’s a haunted house! Finally, management has the right to refuse entrance and to eject persons who touch the actors, are under the influence of drugs or alcohol, or who are unruly or violent. No refunds or exchanges will be given.

Anything else I should know?

Yes. Nightmare: New York is an interactive experience. You will be walking through the haunted house, there is uneven footing and varying ceiling heights in some areas, so wear sensible shoes.

How many people can go on a tour together?

Depends on the night and how busy it is, but if it’s slower you can go in with your date or by yourself. When it is very busy, the groups may be as large as 10 people; but no more than 12 ever.

If your sold out online is there any chance getting in?

We do our best to get as many people in as possible without compromising the quality of the experience. We’ll get you in as long as space and time allow, and if you don’t mind waiting for a bit.

How long does it take to go through?

About 20-25 minutes to walk through.

Is there a place to buy a drink at the venue?

actually, funny you should ask.  There is a beer and wine bar (and non-alcoholic drinks as well of course)

Can I use my credit card at the box office?

heck yeah

I bought and printed my ticket in advance. Do I need to visit the box office?

No! As soon as your entire party is ready to enter, you can get right in line!

I bought and printed my ticket in advance, but didn’t print it. What now?

Just visit the box office, give the attendant your last name and credit card. He or she will print your ticket. As soon as your entire party is ready to enter, you can get right in line!

Is there an ATM at the venue?

no there is not, but there are plenty of banks and delis with ATM machines in the area

Are there restrooms?

Uh, yeah. Of course.

I lost my: scarf, jacket, sweater, cell phone, notebook, wallet, purse, necklace, bracelet, glasses. Can I go back in and find it?

Sorry, we CANNOT look for lost items when the house is running. If you lose something while you’re in the haunted house, report it to the box office right away. The attendant will keep your name and contact information and we will look for your property at closing that night. You’ll be contacted the next day and, if we find your item, you can come pick up your property at the box office on the next performance day.

Can I purchase a group sale in advance?

Yes, all that information is on ticketing page

I want to work for Nightmare, where do I apply?

We will be posting information about the auditions early in September here on our on the home page, as well as all of our social networks. Here you can apply for a role in the house or to work on the front of house staff.  There will be two days in mid-September.  This is the only way to apply – to show up on one of these two days.  So look for our notices.